If you are having issues getting a course to launch, the first step is to run the browser check to ensure your computer and browser are configured for online training. Click the Browser Check button located on the left menu:
You should have green checkmarks on each of tests conducted. If there is a red X you will need to resolve that issue.
If you need assistance resolving an issue, you can search for it in this help site or click the button to open a support ticket.